DOMESTIC (CONUS) - All orders are fully insured and SHIP FREE within the contiguous USA via FedEx Ground (guitars/amps/larger pedals) and USPS Priority Mail (most pedals). All orders are shipped with a delivery signature required. Arrangements to waive the signature can be made prior to ordering but know it limits the insurance coverage and may not be covered in some loss/damage scenarios. Orders to Hawaii or Alaska will incur an additional shipping charge. Overnight, 2-Day, and Express shipping is also available for an additional fee.
INTERNATIONAL - International shipping is available on all orders. Shipping charges are calculated at checkout. Customs duties are the responsibility of the buyer.
RETURN POLICY - At Distinctive Guitar customer satisfaction is our top priority. We are happy to offer you a 48hr approval period on all orders (excludes custom orders and layaways). Return arrangements must be made within 48 hours of receipt and must be authorized by Distinctive Guitar prior to shipment. Refunds on approved returns will be made in-full less shipping costs (both ways), as well as applicable credit card fees and any special request setup costs (ie. string gauge changes). Feel free to use your refund in-full on another "In Stock Item". In limited circumstances, returns outside the 48 hour approval window may be considered but are subject to a 15% re-stocking fee. Trades are considered final sale due to the large amount of shipping fees and risk associated with a trade transaction. We are happy to discuss approval prior to trading if required. Sale, clearance, demo, and NOS items are considered final sale and no refunds or returns are allowed on these items.
All orders must be returned in the condition they were originally shipped within 5 business days after return approval. If any of the above criteria is not met Distinctive Guitar reserves the right to refuse the return or a higher re-stocking fee may apply. All returns are handled on a case by case basis so if you have any issues or concerns don't hesitate to contact us.
LAYAWAYS - 30 day layaways are available for most guitars on our website. All layaways require a 20% non-refundable deposit. We may offer extended layaway periods on a case by case basis. Please email us to discuss. Layaways are treated as "Final Sale" and are not eligible for return or refund. Any layaway not completed within terms may be subject to deposit forfeiture and cancellation of the agreement.
CUSTOM ORDERS - It's an honor to facilitate the creation of your dream guitar, a privilege we do not take lightly. A deposit is required to begin your custom build. There are no refunds, cancellations, or returns of custom orders. All lead times are approximate and are subject to vary. Once your order is placed any changes to spec will be accommodated where possible.